ok bazi Privacy Policy

ok bazi is a trusted online gaming platform that offers casino games, slots, sports betting and fishing games for Bangladeshi users. Using our services requires you to provide certain personal information. This privacy policy clearly explains how we handle that information.

By registering with ok bazi or using our services, you agree to the terms of this privacy policy. This policy should be read together with our Terms and Conditions, as both documents together form the legal basis of the relationship between you and ok bazi.

This policy applies to all individuals who live in Bangladesh and use ok bazi. Whether you visit our website, create an account, make a deposit, play games, or contact customer support — this policy applies in every case.

2.1 Identity Information

When creating an account on ok bazi, we collect the following information:

• Full name (as per national ID card)
• Date of birth (for age verification)
• Mobile number
• Email address
• National ID card number or passport number (where applicable during identity verification)

2.2 Financial Information

To facilitate deposits and withdrawals, we collect information about the payment methods you use. This includes:

• bKash, Nagad, Rocket or Upay mobile banking number
• Bank account details for bank transfers
• Transaction history and amounts

Our payment gateway is SSL encrypted, so your financial information is not stored directly on our servers — it is handled securely through the payment processor.

2.3 Activity Information

All gaming activity information is automatically logged in our system, including which games you have played on ok bazi, when you logged in, which bonuses you claimed, and your betting history.

2.4 Device and Connection Information

Technical information is collected regarding your device type, operating system, browser version, IP address, and the time and location of your connection. These are used primarily for security and fraud prevention.

ok bazi collects information in several ways:

3.1 Information Provided Directly

You provide information directly when filling out the registration form, during identity verification, and when contacting customer support.

3.2 Automatically Collected Information

When you visit our website and app, certain information is collected automatically through cookies, web beacons and similar technologies.

3.3 Information Received from Third Parties

For identity verification and fraud prevention, we sometimes verify your identity-related information through trusted verification service providers.

ok bazi uses your information only for the following purposes:

1. Account management: To create, verify and maintain your account.
2. Service delivery: To provide access to games, accept deposits, process withdrawals and issue bonuses.
3. Identity verification: To ensure that only genuine individuals operate accounts on our platform.
4. Security and fraud prevention: To prevent unauthorised access, money laundering and fraudulent activity.
5. Customer support: To properly respond to your complaints, questions and requests.
6. Technical improvement: To monitor and improve the performance of our platform.
7. Marketing communications: To inform you about relevant promotions and offers, if you have given your consent.

ok bazi never sells your information. However, information may be shared with trusted partners in limited and specific circumstances:

5.1 Payment Processors

To complete transactions through bKash, Nagad, Rocket and Upay, necessary information is shared with the relevant payment platforms. This sharing is limited entirely to processing transactions.

5.2 Identity Verification Services

Certain information may be shared with third-party identity verification services for account verification, and it is used solely for verification purposes.

5.3 Legal Obligations

Information may be disclosed if a lawful directive is received from a competent court or government authority under applicable law in Bangladesh.

5.4 Game Providers

Limited technical information may be shared with game studios such as PG Soft, Pragmatic Play, JILI and Evolution for game functionality. These providers operate under their own privacy policies.

ok bazi uses industry-standard security technology to keep your information safe:

6.1 Encryption

All connections to our website and app are secured through SSL/TLS encryption. Sensitive information remains encrypted when stored on our servers as well.

6.2 Access Control

Access to your information is restricted to authorised staff only. Each staff member receives training on maintaining confidentiality.

6.3 Data Retention Period

Information is retained for as long as your account remains active. Even after an account is closed, financial transaction records are kept for the period required under applicable law. Once that period has passed, information is securely deleted.

6.4 Response to Security Breaches

If a security breach occurs, ok bazi will notify affected users as quickly as possible and take the necessary steps to restore normal operations.

Cookies and similar technologies are used on the ok bazi website and app. Cookies are small text files stored in your browser or on your device.

7.1 Use of Cookies

• Essential cookies: Required to maintain login sessions and ensure security.
• Functional cookies: To remember your preferences (language, theme, etc.).
• Analytics cookies: To analyse site usage patterns and improve our service.

7.2 Cookie Control

Cookies can be disabled from your browser settings. However, disabling essential cookies may cause some ok bazi services to not work properly.

ok bazi's services are for individuals aged 21 or above only. We do not knowingly collect personal information from any minor.

Age verification is mandatory at registration. If any person creates an account by providing a false age, the account will be closed and the associated information will be removed.

Our responsible gaming guidelines contain detailed information on the protection of minors and safe gaming.

You have the following rights regarding your personal information:

9.1 Right to Access Information

You may request to know what information we hold about you. We will provide a summary of that information within a reasonable time.

9.2 Right to Correct Information

If any of your information is incorrect, you may request a correction. Verification documents may be required to change your name, mobile number or other details.

9.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, financial transaction records must be retained for a set period due to legal obligations.

9.4 Right to Restrict Processing

You may request to opt out of marketing communications. However, it is not possible to stop processing information that is essential for providing our services.

ok bazi reserves the right to update this privacy policy at any time. If changes are made, we will notify you in the following ways:

• Through a notice published on the website
• By notifying registered members directly by email
• Through a notification displayed after login

For significant changes, notice will be given at least seven days before the new policy comes into effect. Continuing to use ok bazi after changes have been made will indicate that you have accepted the updated policy.

If you have any questions about this policy or general enquiries about our services, please visit our FAQ section, where detailed answers on various topics are provided.

If you have any questions, concerns or requests regarding this privacy policy, please get in touch with us. The ok bazi customer service team is available seven days a week, twenty-four hours a day to assist you in Bengali and English.

For privacy-related requests, contacting us from the email address registered to your account will result in a faster response.